Complaints

Blue Ocean takes its responsibilities to clients seriously. Complaints will be handled fairly and prudently. Once we have received your complaint we will try to resolve it straight away, however, if we are unable to, you can expect the following timeline of follow-up:

• Within 5 working days of receiving your complaint we will confirm receipt of your complaint and who will be dealing with it.

• Within 4 weeks we will let you have our final response, or explain why we are unable to provide our final response and when we expect to be able to provide it.

• Within 8 weeks we will let you have our final response, or explain why we are unable to provide our final response and when we expect to be able to provide it.

If you want to make a complaint please send full details to Ted Holmes, our Founder and Managing Partner.